Commercial Product Manager (AI)

Are you someone who lives and breathes AI, and wants to help shape how it transforms customer service at a growing SaaS company?

Nice to meet you! I'm Milja Valentine (https://www.linkedin.com/in/milja\-valentine/), a Senior Talent Partner at LeadDesk. Together with Mikko Räty (https://www.linkedin.com/in/mikkoraty/), our Head of Product, we're looking for a Commercial Product Manager (AI) to join our Product team.

This is a new role and a genuine opportunity to work at the forefront of AI in customer service. The role can be based in our Helsinki, Oslo, or Stockholm office. You'll work across our portfolio of customer service solutions, collaborating with customers, sales, and engineering to drive the commercial development of AI capabilities. You won't just be watching the AI shift happen in customer service. You'll be helping to lead it.

The role is built to fit the right person. If you are earlier in your career but deeply immersed in the AI space, great. If you come with years of product experience in SaaS or AI, also great. The scope, responsibilities, and compensation will reflect who you are and what you bring.

Wha****t's in it for you

• A new role with real ownership. You'll help define what this position becomes and have direct impact on LeadDesk's AI direction
• Work at the forefront of AI in customer service, one of the fastest moving areas in enterprise software right now
• Be part of a publicly listed SaaS company that builds its own technology and keeps investing in innovation
• Collaborate with colleagues from 23 nationalities across 7 countries in a truly international work environment
• Flexible and hybrid. Enjoy work-life balance with flexible hours and a hybrid model, with 3 days a week at the office

What you can expect as a Commercial Product Manager (AI) a****t LeadDesk

This is a commercially focused product role. You'll work across our customer service product portfolio and act as the connection point between what is technically possible and what creates real value for customers.

• Leading commercial discussions with customers and sales to understand needs and shape AI product direction
• Driving the development of sellable AI features and capabilities across LeadDesk's customer service platform
• Collaborating with engineering and R&D teams to bring AI innovations to market as concrete, valuable products
• Working with Product, Sales, Operations, and Customer Success on go-to-market readiness, packaging, and positioning of AI solutions
• Keeping up with AI developments in the customer service space and bringing fresh thinking and direction to the organisation
• Contributing to pricing, packaging, and commercial models for AI-driven features

What success looks like in this role in the first 6 months and beyond

• You've built strong working relationships with customers and sales, and earned their trust as a credible AI product partner
• You've taken clear ownership of AI commercial product topics and are moving them forward independently
• Together with the team, you are turning AI possibilities into concrete, prioritised product initiatives
• Revenue and commercial performance from AI-related products is moving in the right direction, or you have a clear view of how to get it there

This is where the match happens

Must-haves

• Experience in product management, commercial product development, business operations, or similar business and technology-focused roles
• A genuine passion for AI. You follow what is happening in the space, experiment with tools, and think about what AI can make possible
• Ability to turn technical AI capabilities into clear business value and customer-facing messaging
• Strong analytical and problem-solving skills with hands-on experience working with KPIs, reporting, and business data
• Experience working cross-functionally with both commercial and technical stakeholders
• Ability to bring structure into fast-moving environments and independently drive initiatives forward
• Relevant degree in a commercial or technical field
• Fluent in English, both written and spoken

Nice**-to-haves**

• Experience with AI products, automation, conversational AI, or customer service technology is a strong advantage
• Background in scale-up or international B2B SaaS environments
• Familiarity with usage-based or AI-driven business models
• Fluency in any additional European language (e.g., Finnish, Swedish, Norweigian, Danish, Dutch, German, Spanish)

Practicalities

• Location: Helsinki, Stockholm, or Oslo (hybrid work model, 3 days a week at the office)
• Travel: Regular travel within the Nordics and Europe, approximately weekly
• Start date: As soon as possible
• Employment: Full-time, permanent
• Salary for those earlier in their career: 5 000-6 000 EUR/month
• Salary for those with strong, proven experience: 6 000-8 000 EUR/month
• Performance-based bonus with OTE approximately 10 000-20 000 EUR annually depending on experience level

What's next?

Submit your application by 17.6.2026. We're reviewing applications continuously, so don't wait too long!

If you have questions, please contact Milja Valentine from the Talent team at milja.valentine(at)leaddesk.com.

About LeadDesk

At LeadDesk, our purpose is to simplify human connections between organisations and people across Europe. Every year, our AI-powered platform connects more than 500 million customers with call centre agents.

When it comes to our employees, we believe that each of us is a Leader. Someone with a lot of ambition, drive, and readiness to take (and receive!) ownership from day 1. #LikeALeader

We welcome people from all backgrounds and walks of life, which is reflected in our diverse community of Leaders. As an employer, we're committed to providing equal opportunity for all employees and applicants.