CRM & AI Systems Specialist

Full-time | Office / Hybrid
Gordon Hoffman Solicitors

Gordon Hoffman Solicitors is a growing UK legal and financial claims business focused on fraud and APP scam claims.

We are looking for a technically minded systems and automation specialist to help us build and manage modern operational workflows across CRM, AI tools, analytics and automation systems.

This is a hands-on role working closely with management to improve internal systems, automate processes and support future AI-assisted operations.

Key Responsibilities

Manage and improve HubSpot CRM systems and workflows
Build and maintain integrations between platforms and APIs
Support implementation of AI-assisted operational workflows
Help integrate AI and automation systems into operational processes
Manage analytics, tracking and reporting systems
Support reporting, automation and operational efficiency
Assist with technical setup of accounts, subscriptions and integrations
Work with management on future system scalability and operational improvements
Support website, tracking and technical troubleshooting when required

Ideal Skills & Experience

We are looking for somebody with experience in several of the following:

HubSpot CRM
APIs and system integrations
Google and Meta tracking & analytics systems
Automation workflows
AI tools and integrations
JavaScript / technical web understanding
CRM systems and operational workflows
Data and analytics mindset
Problem-solving and independent thinking

Experience with any of the following would be an advantage:

Microsoft ecosystem (Azure, Dynamics 365, Power Platform)
BigQuery
SQL

What We’re Looking For

Strong technical and analytical mindset
Ability to solve operational and systems problems
Organised and proactive approach
Good communication skills
Comfortable working across multiple systems and platforms
Interested in AI, automation and operational technology

Job Type

Full-time
Office / Hybrid
Long-term opportunity with growing business

Salary:
Competitive and dependent on experience.

Pay: From £40,000.00 per year

Benefits:

On-site parking

Work Location: Hybrid remote in Salford M50 3SG

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CRM & AI Systems Specialist

Job description

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