Supervisor, AI and Data Analytics

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

We have an immediate career opportunity for a Supervisor**, AI and Data Analytics** with a strong foundation in data analytics, AI-enabled insights, and process automation. This role serves as a strategic leader for a team of analysts and is the key link between operations, trade compliance, customs brokerage, finance, and IT teams, driving the transformation of clearance processes through data-driven and AI-powered solutions.

Key Responsibilities:

Leadership & Strategy

• Lead and develop a team of analysts, fostering a culture of data-driven decision-making and continuous improvement.
• Define and execute the analytics and AI roadmap for clearance operations aligned with business and compliance priorities.
• Partner with senior stakeholders across Operations, Compliance, Finance, and IT to drive strategic initiatives.
• Prioritize and manage a portfolio of analytics, AI, and automation projects to deliver measurable business value.

Data Analysis, Reporting & Insights

• Oversee analysis of operational and financial data to support business decisions and long-term strategy.
• Drive adoption of self-service analytics and executive dashboards (e.g., Power BI).
• Present insights and recommendations to leadership, translating complex analytics into clear business actions.

AI, Predictive Analytics & Automation

• Lead the development and scaling of AI/ML models (e.g., forecasting, anomaly detection, risk scoring) to optimize clearance performance.
• Champion intelligent automation initiatives (e.g., RPA, workflow automation) to improve efficiency and reduce manual effort.
• Drive implementation of Generative AI use cases to enhance reporting, document processing, and decision support.

Data Engineering & Model Operations

• Establish best practices for data governance, quality, reproducibility, and version control.
• Own KPIU models include monitoring, performance tracking, and retraining.
• Partner with IT and data engineering teams to productionize and scale analytics solutions.

Process Improvement & Business Impact

• Drive root cause analysis of service incidents using advanced analytics and AI-driven insights.
• Lead cross-functional programs to enhance compliance, operational efficiency, and customer experience.

Governance, Compliance & AI Ethics

• Ensure adherence to DHL’s data governance, privacy, and Responsible AI standards.
• Oversee documentation, model governance, and audit readiness for analytics and AI solutions.
• Partner with compliance teams to ensure alignment with global trade regulations through data validation and monitoring.

Skills & Qualifications

• 5+ years of experience in data analytics, business analytics, or related field, with leadership or project management experience.
• Bachelor’s degree in Business, Supply Chain, Logistics, Data Analytics, Finance, Computer Science, or equivalent experience.
• Strong proficiency in Excel, Python, SQL, Snowflake and data analysis techniques.
• Experience with data visualization tools (e.g., Power BI).
• Proven ability to translate data into strategic insights and influence decision-making.
• Strong leadership, communication, and stakeholder management skills.
• Hands-on experience with machine learning, predictive analytics, Generative AI applications in business environments.
• Knowledge of customs, global trade, or logistics operations.
• This position requires access to secured airport areas. Selected candidates must be able to obtain and maintain a Security Identification Display Area (SIDA) badge, which includes passing a criminal history records check, fingerprinting, and meeting all federal, state, and local regulatory requirements. Candidates must be able to provide all documentation necessary to support the badging process.

Employee Benefits & Incentives

DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:* Competitive Pay

• Retirement Savings – 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo\-law\-poster We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.