AI Solution Architect

Fortune 500 clients trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff.

We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.

Responsibilities

• Discover client requirements and pain points to propose and configure tailored solutions.
• Architect AI Knowledge Solutions leveraging eGain product capabilities and architecture in the context of the client’s tech stack.
• Develop and present technical proposals and sharp RFP responses.

Education and Experience

• 7 years of experience in developing AI based solutions for customer service/Contact Centers
• Proficient in AI, cloud-based solutions, APIs, and integration methodologies.
• Masters in AI/Computer Science.

Our Hiring Process is “Easy with eGain”

Step 1

Written test

• Aptitude section – this is a GRE style test (60 minutes or less)
• Functional section – this is a take-home test

Step 2

Panel interview

Next step

Email your resumé to hiring@egain.com with the position title “AI Solution Architect” in the email subject.

Please note that the compensation package can vary based on the candidate’s qualifications and experience level.