Digital & AI Transformation Specialist (12-Month Contract)

Location: Cork (Hybrid – 3 days in office)
Salary: €60,000 – €80,000 (12-month fixed term)

About The Crann Centre

The Crann Centre is a progressive charity based in Cork supporting individuals and families living with neuro-physical disabilities, in a family centred, multi-disciplinary setting. We pride ourselves on innovation in service delivery and research, and are committed to modernising our digital systems to match our forward-thinking approach.

Role Purpose

We are seeking a Digital & AI Transformation Specialist to support a major improvement programme across our CRM and digital capabilities. This individual will play a key role in redesigning, optimising, and enhancing our digital platforms while identifying and implementing practical AI solutions to support service delivery, operations, fundraising and research.

Key Responsibilities

Salesforce Transformation

• Lead the delivery of a backlog of ~120+ change requests across services, fundraising and research teams
• Redesign and optimise architecture to improve usability, efficiency, and reporting
• Configure and customise Salesforce to meet evolving organisational needs
• Work closely with internal stakeholders to prioritise and deliver system improvements
• Improve data structures, workflows, automation, and reporting capabilities
• Ensure system scalability and alignment with best practices

AI and Digital Innovation

• Identify opportunities to implement AI tools across the organisation
• Create proposals for SMT approval
• Develop practical AI use cases (e.g., automation, reporting insights, supporter engagement, service delivery enhancements)
• Integrate AI capabilities into existing systems where appropriate (currently using Microsoft platform)
• Support digital transformation initiatives beyond Salesforce, including PowerBI

Project Delivery

• Alongside the Head of Business Support, develop and manage a structured delivery roadmap for the change programme
• Ensure timely delivery of improvements within the 12-month contract
• Document system changes and ensure knowledge transfer to internal teams

Key Skills & Experience

• Experience as a Salesforce Administrator/Developer (Salesforce certifications desirable)
• Developer best practice approach
• Strong experience delivering CRM transformation or optimisation projects
• Experience in AI tools and other applications in a business environment
• Strong stakeholder management and communication skills
• Self-starter with the ability to work independently and drive outcomes
• Good communication skills to collaborate with management

What Success Looks Like

• Significant reduction or elimination of Salesforce change backlog
• Improved system usability and staff satisfaction
• Successful implementation of practical AI solutions across key areas
• A scalable, efficient CRM platform aligned with organisational needs
• An embedding of digital platforms and solutions throughout the organisation

Apply by Sunday 26th July.

Pay: €60,000.00-€80,000.00 per year

Benefits:

• On-site parking

Work Location: Hybrid remote in Ballincollig, County Cork