Now Assist AI Agent/LLM Topic Developer

Now Assist AI Agent / LLM Topic Developer

Strong hands-on and leadership experience in Servicenow AI Agent Studio(Yokohoma/Zurich).

• Practical experience on NowAssist Skills Kit.

• Strong knowledge and hands-on experience on LLM Topic configuration.

• Build and configure AI agents (virtual agents, copilots) on ServiceNow

• Design multi-step agent workflows for real scenarios

• Use Now Assist capabilities to automate:

• ITSM workflows (incidents, requests)

• HR / CSM use cases

• Create LLM-powered “topics” (use cases) for agents

• Design:

o Prompts

o Instructions

o Guardrails

• Tune responses for:

o Accuracy

o Tone

o Business context

• Define dialog flows:

• Intents

• User journeys

• Fallback handling

Ensure:

• Natural conversation

• Minimal friction

Improve metrics like:

• Containment rate

• Resolution rate

Salary Range- $85,000-$95,000 a year

#LI-SP3

#LI-VX1

Location

Scottsdale, AZ

Job Function

TECHNOLOGY

Role

Engineer

Job Id

417686

Desired Skills

Artificial Intelligence

Salary Range

$85,000-$95,000 a year