GCP Application Technical Specialist

Broward, Florida

Job Summary

8+ years of commercial software development

experience using Java and/or Python. 2.

Design and implement scalable CCaaS and IVA

solutions leveraging leading Cloud and enterprise conversational AI / customer

service solutions including conversational IVR design, NLU/NLP modeling, intent

and flow orchestration, webhook integrations, speech-to-text/text-to-speech.3.

Architect secure, resilient cloud infrastructure

on major cloud services provider using services such as GKE, Cloud Run, Cloud

Functions, Pub/Sub, Apigee, and BigQuery, implementing IAM, VPC design,

encryption, multi-region high availability, and Infrastructure as Code

(Terraform) to support enterprise-grade customer experience platforms

Key Responsibilities

Architect, implement, and optimize CCaaS

solutions, including ACD (Automatic Call Distribution), skills-based routing,

dialer, omnichannel capabilities, and campaign management, ensuring scalable,

secure, and compliant contact center operations.5.

Have experience in leading integrations and

migrations leveraging CCaaS APIs and telephony capabilities, including CRM/CTI

integrations, webhooks, SIP/WebRTC, security configuration, and transition from

legacy contact center platforms to Cloud based solutions.6.

Design, develop, and maintain data

pipelines/models/datasets to support CCaaS data platforms while ensuring data

quality, reliability, security, and compliance.

Skill Requirements

Experience building and integrating AI/ML

solutions such as Xgboost, SARIMA, Prophet, prompt engineering and TensorFlow

into production systems.8.

Understanding model lifecycle including

evaluations, hyperparameters, tuning, and ongoing monitoring, model governance,

bias mitigation, and explainability.9.

Experience with Agile development, CI/CD, DevOps

and Observability.10. Hands

on experience with Kafka, Relational, and/or NoSQL databases. 11. Experience

in Data Architecture design and modeling should possess strong skills in

designing and modeling complex systems and architectures.12. Understanding

of data structures, algorithms, and design patterns13. Looks

proactively beyond the obvious for continuous improvement opportunities.14. Leadership

and communication: lead teams and collaborate with stakeholders, so strong

leadership and communication skills are essential.

Maximum Salary (US): 161000

Minimum Salary (US): 105000

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