Sr. AI Engineer, Enterprise Applied AI

Join the Enterprise Applied AI team to build and ship production AI experiences and platforms that help internal teams work smarter and faster. As an AI Engineer, you will contribute across the stack, from data pipelines and retrieval to prompt/agent logic, evaluation/guardrails, and serving. You will collaborate closely with partners across Operations, Product, Sales, Customer Service, Finance, HR, and other internal teams to understand needs and deliver practical solutions that create tangible business value. You will develop responsibly, partnering with governance stakeholders on privacy, security, compliance, and safety.

• Build features and services across the AI stack: orchestration, retrieval/grounding, prompt/agent logic, evaluation/guardrails, serving, and observability.

• Implement robust data processing and integration pipelines to enable high-quality AI applications and analytics.

• Contribute to design docs, code reviews, testing, and operational playbooks to ensure reliability, maintainability, and resilience.

• Partner with product and business stakeholders to define requirements, iterate quickly, and measure outcomes using clear success metrics.

• Instrument telemetry and evaluation to monitor quality, safety, latency, and cost; improve performance based on data.

• Follow responsible AI practices for security, privacy, compliance, and safety in collaboration with governance teams.

• Participate in on-call and incident response rotations as appropriate; drive post-incident improvements.

• Share learnings via demos and documentation; contribute to AI literacy and enablement across the org.

• BS/MS in Computer Science or a related field, or equivalent experience.

• Practical software engineering experience building backend services, APIs, or data-intensive applications; strong foundations in algorithms, data structures, and systems.

• Exposure to or hands-on experience with LLM application concepts such as retrieval, grounding, prompt/agent design, function/tool use, evaluation, safety/guardrails, and cost/latency optimization.

• Proficiency with modern software delivery practices (version control, CI/CD, testing, observability); familiarity with cloud-native services and containerization.

• Ability to collaborate with product and business partners; strong written and verbal communication skills.

• Bias to ship, learn, and iterate; comfortable working in fast-evolving technology areas with incomplete information.

• For Senior level: demonstrated ownership of services or platform components, end-to-end delivery of cross-service initiatives, and contributions to reliability/SLOs and operational excellence.