Product Specialist — Enterprise AI

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

About the RoleThe Product Specialist is an embedded expert within JLL's Enterprise AI team, supporting AI products and platforms that serve the entire organization. This role sits at the intersection of user experience, product quality, and AI adoption — helping employees across every business line get real value from JLL's AI tools. Beyond resolving issues, this person shapes how AI products are understood, used, and improved at scale. The ideal candidate combines strong support instincts with genuine curiosity about AI — and sees every user interaction as a signal that can make the platform better.

What You'll DoAI Product Support & Resolution: Build and leverage AI tools including JLL GPT and Custom Assistants to accelerate diagnosis, response drafting, and case documentation

Build and maintain prompt libraries and AI-assisted workflows that reduce handle time and increase consistency

Adoption & User Enablement: Create user guides, onboarding materials, and self-service resources reflecting current AI capabilities

Act as a frontline champion for AI adoption — supporting engagement communities and the AI Champions network

Contribute directly to product metrics including adoption, NPS, and engagement alongside support SLAs

Product Partnership & Continuous Improvement: Translate user feedback and support patterns into enhancement requests and defect reports for Product and Engineering

Participate in UAT cycles with a focus on real-world usability, edge cases, and AI interaction quality

Maintain deep knowledge of supported AI products: functionality, roadmap, release cycles, integrations, and escalation protocols

Recommend process improvements that reduce ticket volume, improve resolution quality, and scale support through automation

Knowledge Management: Build and maintain a knowledge base covering AI product functionality, common use cases, and support workflows

Use AI tools to keep documentation accurate, accessible, and useful as products evolve

Support custom reporting and data verification for ad hoc stakeholder requests

What You BringExperience: 2–4 years in product support, product operations, or a closely related role — enterprise platform experience preferred

Hands-on experience with generative AI tools, including prompt building and AI-assisted workflows — required

Exposure to large, matrixed organizations; experience navigating cross-functional stakeholders is a plus

Skills & Mindset: Clear, confident communicator who can translate between technical and non-technical audiences at all levels

Customer-first orientation with documented examples of high-quality support delivery

Pattern recognition instincts — you notice what's generating tickets, not just close them

Self-directed and organized, comfortable managing competing priorities in a fast-moving environment

Enthusiastic about AI and committed to continuous learning as tooling evolves

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.