AI UX/Product Design & Enablement Specialist (contract)

Title: AI UX/Product Design & Enablement Specialist

Location**:** 1305 W WT Harris Blvd Charlotte, NC

Alternate Locations: Irving, TX
Duration: 6 months

Work Engagement**:** W2

Work Schedule: 3 days in office/2 days remote

Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits

Summary:

We are seeking a highly organized and innovative contractor to support the development of an AI-powered sales enablement platform. This role will partner cross-functionally with stakeholders across Product, Sales, Marketing, Pricing, and Operations to build and maintain a robust library of AI prompts, workflows, and use cases.

The ideal candidate combines UX/UI expertise, AI tool proficiency, and strong project/stakeholder management skills to deliver high-quality, scalable solutions.

Responsibilities:

• Manage multiple AI content and prompt engineering projects simultaneously, ensuring timelines and quality standards are met
• Collaborate with subject matter experts to gather source materials, conduct interviews, and identify documentation gaps
• Design, structure, and organize content to optimize AI grounding, usability, and overall user experience
• Develop and maintain a scalable library of AI prompts, workflows, and use cases
• Identify opportunities to expand AI adoption across the business through new use cases and innovative solutions
• Leverage SharePoint for content management, collaboration, and knowledge sharing
• Ensure high-quality outputs by evaluating AI-generated content and refining prompts for accuracy and performance

Qualifications**:**

• Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.
• Hands-on experience in UX/UI or experience design
• Proven experience using AI tools (e.g., ChatGPT, Copilot, Claude) with an understanding of prompt engineering and output evaluation
• Strong project management and stakeholder management capabilities
• Experience working with SharePoint for collaboration and content management
• Excellent communication, interviewing, and organizational skills
• Self-starter with the ability to work independently and proactively drive initiatives
• Strong problem-solving mindset with a focus on innovation
• Experience in Product Management (preferred)
• Background in financial services or merchant services (preferred)
• Experience in UX web design (preferred)
• Familiarity with knowledge management, enablement, business analysis, or content strategy
• Demonstrated ability to manage time effectively across multiple priorities
• Advanced stakeholder communication and collaboration skills
• Intermediate to advanced AI competency and practical application in design workflows
• Strong UX/UI design principles with a focus on usability and content structure
• Expertise in project management and cross-functional collaboration
• Ability to translate business needs into scalable AI-driven solutions
• Innovative thinker with a proactive and solution-oriented mindset