AI Automation Support Specialist

Overview

The AI Automation Support Specialist serves as a pivotal role within the organization, focusing on the implementation, maintenance, and optimization of AI automation systems. The specialist will collaborate with cross-functional teams to troubleshoot issues, enhance system performance, and ensure seamless integration of AI tools into existing workflows. They will provide technical support to users, analyze automation processes, and identify opportunities for improvement to enhance productivity and efficiency across the organization.

Responsibilities

• Provide technical support for AI automation systems and ensure their reliability.
• Collaborate with developers and engineers to optimize AI solutions and automate workflows.
• Monitor system performance and identify areas for improvement.
• Develop and execute test cases to validate automation processes.
• Document processes, configurations, and troubleshooting steps for future reference.
• Train users on the effective use of AI tools and automation systems.
• Stay updated with the latest trends and advancements in AI and automation technologies.

Minimum Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 2+ years of experience in AI or automation support roles
• Hands-on experience with automation tools and frameworks
• Strong troubleshooting and debugging skills

Skills

• Proficient in AI and machine learning concepts and applications
• Strong understanding of automation tools and platforms
• Excellent problem-solving and analytical skills
• Strong communication skills for effective collaboration with technical and non-technical teams
• Familiarity with cloud services (e.g., AWS, Azure) and APIs