Why SoftwareOne?

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.

The role

We are hiring a Global Copilot Studio & AI Agents Consultant to join our Microsoft Center of Excellence. This role sits at the intersection of AI engineering, Microsoft 365 innovation, Power Platform delivery, standardization, and global enablement—helping SoftwareOne turn emerging Microsoft Copilot and agent capabilities into scalable customer offerings and internal productivity solutions.

You will work hands-on with Microsoft Copilot Studio, Microsoft 365 Copilot extensibility, Power Platform, and related Microsoft AI services to design, prototype, build, validate, and productize AI agents and Copilot solutions. The role combines customer-facing delivery support with internal CoE innovation, reusable asset creation, adoption enablement, and contribution to global standards.

Key Responsibilities

• Deliver end-to-end Copilot Studio and AI agent solutions, covering discovery, requirements clarification, solution design, prototyping, build, validation, governance review, handover, and adoption support.
• Design, build, and test AI agents and Copilot experiences using Microsoft Copilot Studio, Microsoft 365 Copilot extensibility, Power Platform, Power Automate, Dataverse, connectors, and approved enterprise data sources.
• Develop secure, governed, and maintainable AI solutions with appropriate data protection, DLP, identity, environment strategy, ALM, solution ownership, monitoring, and human-in-the-loop controls.
• Build and maintain global reusable assets such as reference architectures, implementation patterns, templates, agent components, demos, playbooks, documentation, and delivery accelerators.
• Support Early Access Customer pilots and customer-facing engagements by validating use cases, building prototypes, gathering feedback, and feeding learnings back into global offerings and standards.
• Contribute to internal CoE AI initiatives by building agents, accelerators, automations, reporting, and data-grounding approaches that improve productivity, knowledge reuse, delivery quality, and operational efficiency.
• Drive adoption of internally developed AI solutions by preparing enablement materials, demonstrating value, collecting feedback, measuring adoption signals, and continuously improving the tools and patterns.
• Enable regional delivery and presales teams through technical guidance, knowledge transfer, demos, office hours, feasibility validation, and reusable assets for Copilot Studio and AI agent opportunities.
• Collaborate with architects, product owners, Security CoE, regional consultants, and customer stakeholders to translate business needs into practical, scalable, and responsible AI solution designs.
• Continuously evaluate new Microsoft Copilot, Power Platform, and agent capabilities, identifying where they should influence SoftwareOne offerings, internal tools, delivery standards, and customer adoption scenarios.

What we need to see from you

Core Skills

• Copilot Studio: conversational copilots, declarative Microsoft 365 Copilot agents, autonomous or event-triggered agents, topics, actions, orchestration, testing, and publishing concepts.
• Power Platform: Power Automate, Dataverse, custom connectors, solution management, environment strategy, ALM, and production support considerations.
• Microsoft 365: Microsoft 365 Copilot, Teams, SharePoint, OneDrive, Exchange, Microsoft Graph concepts, and enterprise collaboration scenarios.
• AI and agent architecture: prompt engineering, retrieval-augmented generation, data grounding, multi-agent patterns, tool/action calling, human-in-the-loop design, and agent lifecycle management.
• Governance and Responsible AI: security, data protection, DLP, identity and access, auditability, monitoring, risk controls, and responsible use of generative AI.
• Automation and reporting: PowerShell, Power BI, lightweight automation, and practical approaches for operational reporting or agent grounding.
• Azure AI awareness: Azure OpenAI, Azure AI Search, Azure AI Foundry, and broader Azure data/integration fundamentals are beneficial.
• Documentation and enablement: technical design notes, implementation guides, playbooks, demos, knowledge transfer, and community contribution.

What We’re Looking For

• 3+ years of practical Power Platform experience, ideally including customer-facing delivery, solution lifecycle management, and production-ready implementations.
• Hands-on experience with Microsoft Copilot Studio and/or Microsoft 365 Copilot extensibility, with the ability to move from idea to prototype and from prototype to scalable solution.
• Experience delivering multiple real-world customer or internal AI, automation, Microsoft 365, or Power Platform solutions.
• Ability to design, standardize, and scale solutions globally by creating reusable assets, repeatable delivery patterns, and clear documentation.
• Strong stakeholder communication, consulting mindset, and workshop facilitation skills, with the ability to work across global CoE, regional teams, customers, and security stakeholders.
• Curiosity and continuous-learning mindset in a fast-moving Microsoft AI ecosystem, with willingness to test new features, validate practical usage, and share knowledge with the wider team.
• Good spoken and written English for global collaboration, documentation, enablement, and customer-facing discussions.

Certifications (Preferred)

• Copilot Studio / Agents: Copilot Studio Functional Consultant (MB-820) or future Microsoft agent-builder certifications as they become available.
• Power Platform: PL-200 / PL-600.
• Microsoft 365: MS-102.
• Azure AI: AI-102 or equivalent Azure AI learning path is a plus.
• Because Microsoft Copilot and agent certifications are evolving quickly, practical hands-on experience, active learning, and demonstrable solution delivery are valued alongside formal certifications.

Job Function

Software & Cloud