Google / CCaaS Data Engineer

Google / CCaaS Data Engineer

• 8+ years of commercial software development experience using Java and/or Python.

• Design and implement scalable CCaaS and IVA solutions leveraging leading Cloud and enterprise conversational AI / customer service solutions including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, speech-to-text/text-to-speech.

• Architect secure, resilient cloud infrastructure on major cloud services provider using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery, implementing IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms.

• Architect, implement, and optimize CCaaS solutions, including ACD (Automatic Call Distribution), skills-based routing, dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and compliant contact center operations.

• Have experience in leading integrations and migrations leveraging CCaaS APIs and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WebRTC, security configuration, and transition from legacy contact center platforms to Cloud based solutions.

• Design, develop, and maintain data pipelines/models/datasets to support CCaaS data platforms while ensuring data quality, reliability, security, and compliance.

• Experience building and integrating AI/ML solutions such as Xgboost, SARIMA, Prophet, prompt engineering and TensorFlow into production systems.

• Understanding model lifecycle including evaluations, hyperparameters, tuning, and ongoing monitoring, model governance, bias mitigation, and explain ability.

• Experience with Agile development, CI/CD, DevOps and Observability.

• Hands on experience with Kafka, Relational, and/or NoSQL databases.

• Experience in Data Architecture design and modeling should possess strong skills in designing and modeling complex systems and architectures.

• Understanding of data structures, algorithms, and design patterns

• Looks proactively beyond the obvious for continuous improvement opportunities.

• Leadership and communication: lead teams and collaborate with stakeholders, so strong leadership and communication skills are essential.

• Excellent communication skills, with the ability to influence at all levels across functions, from both technical and non-technical perspectives alike.

• Exceptional communication and stakeholder management skills, with the ability to collaborate with cross-functional teams, including developers, business analysts, and quality assurance professionals, to drive project success.

Salary Range- $95,000-$120,000 a year

#LI-SP3

#LI-VX1

Location

Sunrise, FL

Job Function

TECHNOLOGY

Role

Engineer

Job Id

417693

Desired Skills

Google Analytics

Salary Range

$95,000-$120,000 a year