Solutions Architect – SaaS, AI & GRC

Role Overview

We are seeking an experienced Solutions Architect – SaaS, AI & GRC who thrives at the intersection of technology, governance, risk, and compliance. In this client-facing role, you will design and deliver scalable SaaS solutions, support AI-driven transformation initiatives, and help organisations successfully adopt GRC platforms.

You will act as a trusted technical advisor, working closely with customers to understand complex business challenges, architect solutions, and translate requirements into practical, secure, and scalable implementations. This role requires strong technical expertise, including hands-on coding, SQL proficiency, AI implementation experience, and the ability to engage confidently with senior stakeholders.

Key Responsibilities

• Lead end-to-end customer engagements, including discovery, solution design, architecture, implementation guidance, and adoption.
• Design scalable SaaS solution architectures aligned with customer business objectives, security requirements, and compliance needs.
• Act as a trusted advisor to customers on GRC solution strategy, implementation best practices, and optimisation opportunities.
• Translate complex business requirements into technical designs, workflows, integrations, and implementation plans.
• Build and configure solutions using strong programming skills, SQL expertise, APIs, automation, and data-driven approaches.
• Develop and support AI-enabled capabilities, including AI integrations, workflow automation, LLM-based solutions, and AI agent implementations.
• Analyse customer data and requirements using SQL to support solution design, reporting, integrations, and troubleshooting.
• Conduct technical workshops, architecture reviews, product demonstrations, and executive-level solution discussions.
• Collaborate with Product, Engineering, Sales, and Professional Services teams to ensure successful customer outcomes.
• Identify technical risks, recommend solutions, and ensure high-quality delivery standards.
• Mentor junior team members and contribute to building technical capability across the team.

Required Skills & Experience

• 3–10 years of experience in a client-facing Solutions Architecture, Technical Consulting, Professional Services, or Advisory role.
• Strong hands-on coding experience is mandatory with the ability to design, develop, troubleshoot, and automate technical solutions.
• Advanced SQL skills are mandatory, including querying, data analysis, optimisation, and working with complex datasets.
• Proven experience designing and implementing SaaS-based enterprise solutions.
• Strong understanding of GRC concepts, risk management, compliance processes, and governance frameworks.
• Hands-on experience with AI implementation, including AI integrations, LLM-based solutions, automation, or AI agent development.
• Experience with APIs, integrations, data flows, and enterprise application architecture.
• Understanding of cloud platforms and architecture principles (AWS, Azure, or GCP).
• Ability to convert business requirements into scalable technical solutions.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication skills with experience engaging customers, conducting workshops, and presenting technical solutions to senior stakeholders.
• Relevant GRC certification or accreditation (completed, in progress, or planned).

Preferred / Nice-to-Have Skills

• Experience architecting enterprise GRC, compliance, audit, risk, or governance platforms.
• Experience building automation solutions and AI-powered workflows.
• Experience with scripting languages, APIs, integrations, and modern development frameworks.
• Experience supporting enterprise customers through complex digital transformation initiatives.
• Knowledge of security, privacy, regulatory compliance, and industry standards.
• Experience managing delivery milestones, risks, scope, and customer expectations.
• Passion for developing deep expertise and becoming a recognised SME across SaaS, AI, and GRC.

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you're not just building the future - you're an agent of positive change, joining a global community on a mission to make an impact.

Learn more at diligent.com or follow us on LinkedIn and Facebook

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.