Business Systems & AI Manager

Position Summary

The Business Systems & AI Manager serves as the organization's internal expert on enterprise technology systems, data, and emerging AI capabilities. Reporting to the Chief Financial and Administrative Officer, this position is responsible for understanding how the Minnesota JCC's software platforms function individually and collectively, ensuring they are optimized, integrated, and aligned with organizational priorities.

This individual will lead the organization's digital innovation and AI strategy, helping departments leverage technology responsibly to improve efficiency, decision-making, and the employee experience. The Business Systems & AI Manager will also champion data accessibility and reporting, empowering staff across the organization to make informed decisions through meaningful analysis.

Success in this role requires an independent thinker who enjoys solving complex problems, simplifying processes, challenging existing practices, and helping employees with varying technical abilities confidently utilize technology. This individual will influence organizational change through expertise, collaboration, and thoughtful implementation rather than direct authority.

This is a newly created position designed to help the Minnesota JCC maximize the value of its technology investments while preparing the organization for the future.

Essential Functions

This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee in this position. Activities, duties and responsibilities may change at any time with or without notice. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Enterprise Systems Leadership

• Serve as the organization's subject matter expert for core business software platforms.

• Develop a comprehensive understanding of system functionality, integrations, workflows, and dependencies.

• Identify opportunities to optimize existing systems and ensure they work effectively together.

• Evaluate current business processes and recommend improvements that increase efficiency, reduce redundancy, and improve the employee experience.

• Partner with departments to ensure technology solutions align with operational goals.

Digital Innovation and AI Strategy

• Lead the development and implementation of the Minnesota JCC's digital innovation and AI strategy.

• Evaluate AI platforms and recommend organization-wide standards, governance, and best practices.

• Identify practical AI use cases that improve productivity, customer service, communication, and operational effectiveness.

• Stay informed about emerging technologies and recommend innovations that enhance the employee and member experience.

• Develop policies and training that support responsible, secure, and ethical use of AI.

• Foster a culture of continuous learning and innovation by helping staff confidently adopt new digital tools and technologies.

Data and Reporting

• Develop expertise in reporting capabilities across all major software platforms.

• Create dashboards, reports, and analytical tools that support organizational decision-making.

• Train and coach staff in accessing, interpreting, and utilizing data effectively.

• Partner with leadership to identify key performance indicators and reporting needs.

• Support leaders in transforming data into actionable insights that improve operations and strategic planning.

Training and Change Management

• Design and deliver technology training for employees with diverse learning styles and varying levels of technical proficiency.

• Create user-friendly documentation and learning resources.

• Serve as a trusted resource for departments implementing new technology or workflows.

• Promote adoption of new tools through education, coaching, and ongoing support.

• Build confidence in technology across the organization by making systems more approachable and accessible.

Technology Improvement

• Continuously assess the organization's technology ecosystem.

• Recommend technologies or process improvements that simplify work and eliminate unnecessary complexity.

• Identify systems, processes, or practices that should be streamlined, consolidated, or discontinued to improve organizational effectiveness.

• Collaborate with vendors and internal stakeholders to maximize technology investments.

• Develop recommendations that improve system integration, reduce manual work, and increase organizational efficiency.

Minimum Qualifications

Required

• Bachelor's degree in Information Systems, Business Administration, Computer Science, Data Analytics, or a related field, or equivalent professional experience.
• Three to five years of experience managing or optimizing enterprise software systems.
• Experience implementing or supporting software integrations.
• Experience developing reports, dashboards, and data analysis tools.
• Demonstrated experience leading technology or process improvement initiatives.
• Strong analytical, organizational, and project management skills.
• Excellent communication and relationship-building abilities.
• Ability to work independently, prioritize multiple initiatives, and drive projects from concept through implementation.
• Experience working with employees who have diverse learning styles and varying levels of technical proficiency.

Preferred

• Experience with nonprofit, membership-based, CRM, ERP, HRIS, financial management, or recreation management systems.
• Experience implementing or governing AI platforms within an organization.
• Familiarity with Microsoft Power Platform, Power BI, SQL, API integrations, or similar business intelligence tools.
• Experience delivering technology training to adult learners.
• Knowledge of cybersecurity best practices related to enterprise software and AI.

Competencies

• Systems Thinking
• Digital Innovation
• Artificial Intelligence Strategy
• Technology Integration
• Data Analysis and Business Intelligence
• Process Improvement
• Change Management
• Project Management
• Collaboration and Influence
• Customer Service
• Continuous Improvement

Performance Expectations

Within the first 12–18 months, the Business Systems & AI Manager will:

• Develop a comprehensive inventory of the organization's technology platforms, integrations, and data flows.
• Create a multi-year Business Systems and Digital Innovation Roadmap that identifies opportunities to optimize, consolidate, replace, or retire systems.
• Establish organizational standards and governance for the responsible use of artificial intelligence.
• Improve reporting capabilities by developing executive dashboards and standardized reports that support strategic decision-making.
• Increase employee adoption and effective utilization of core technology platforms through training, documentation, and ongoing coaching.
• Identify measurable efficiencies by simplifying workflows, reducing manual processes, and recommending practices the organization should discontinue.
• Build collaborative partnerships across departments, becoming a trusted advisor for technology, data, process improvement, and digital innovation.

Abuse Risk Management

• Adhere to policies related to boundaries with participants
• Attend required abuse risk management training
• Adhere to procedures related to managing high risk activities and supervising participants
• Report inappropriate behaviors and policy violations
• Follow mandated abuse reporting requirements

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate with others. In the office setting, this is primarily a sedentary role, which requires the employee to sit at a desk for consecutive hours at a time using a computer or other office equipment. Additional physical requirements include occasional bending, crouching, reaching and lifting.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Working Relationships

This position reports to the Chief Financial and Administrative Officer and partners closely with leaders and staff across all departments. Success requires the ability to build strong relationships, influence without direct authority, and serve as a trusted advisor in technology adoption, digital innovation, and organizational improvement.

Compensation

The salary range is $75,000–$82,000 annually, commensurate with experience.

About Us

The Minnesota JCC provides meaningful programs and services for people of all backgrounds, ages, interests and abilities that promote well-being, foster inclusivity, and strengthen the entire community. Guided by Jewish values and culture, our programs include Early Childhood Educations, Summer Camps, Health & Wellness, Recreation, Youth & Teem Programing, Adult Enrichment, Inclusion Programming, Senior Supportive Services, Jewish Arts & Culture, and Special Events.

Our Culture

The Minnesota JCC is guided by Jewish values including community, lifelong learning, inclusion, innovation, and caring for one another. We welcome candidates from all backgrounds and experiences.

You bring—or are excited to develop—a deep appreciation for Jewish culture and values, which form the foundation of our community.

The Minnesota JCC is an Equal Opportunity Employer committed to building an inclusive workplace where all employees feel valued, respected, and empowered to contribute their unique talents.

Our Values

The J is for Everyone

We create spaces and opportunities where people feel safe, seen, and connected. When everyone belongs, our entire community grows stronger.

We Adapt for the Greater Good

We are rooted in purpose and flexible in approach. We are responsive to today and ready for tomorrow, even when the path ahead isn’t completely clear.

We Show Up Strong

We meet the moment. We take pride in what we deliver and how we deliver it. We aim high, prepare, and follow through, because people are counting on us.

EEOC Statement

The Minnesota JCC provides equal opportunity to employees and applicants for employment in accordance with applicable laws. Personnel decisions are made based on merit and the needs of the organization. The Minnesota JCC does not discriminate against any employee or applicant for employment because of race, color, creed, religion, national origin, sex, marital status, familial status, status with regard to public assistance, disability, genetic information, sexual orientation, gender identity, gender expression, age, military or veteran status, membership or activity in a local human rights commission, or any other status protected by law.