Customer Service and AI Support Co-ordinator

Estarli is a cutting-edge UK e-bike manufacturer based in Berkhamsted, Hertfordshire. Our factory is a vibrant, agile hub of innovation, where we challenge the status quo and redefine the e-bike market.

We're looking for a highly organized, energized person to join our young, dynamic team in an exciting, fast-moving business. In this role, you'll handle customer services, liaise with the factory floor, interact with customers and shops, and oversee our AI assistant.

You'll be improving its knowledge base, analyzing data, and helping educate the AI to ensure we deliver the best customer experience. You'll be solving problems, looking after visitors who come for test rides and tours, and helping out at shows.

If you're passionate about innovation, have a great telephone manner, and love diving into analytics to improve processes, we want to hear from you!

Key responsibilities:

• Giving customers a great experience
• Liasing with shops and B2B customers
• Supporting estarli riders through support and advise
• Organising orders, cycles scheme applications and escalated enquiries.
• Supporting AI and internal knowledge bases
• Monitoring and supporting AI
• Continuinly improving the support processes and how we interact with customers

Job Types: Full-time, Permanent

Pay: £25,000.00-£29,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• On-site parking

Application question(s):

• In a few sentences, tell us why you believe you are the perfect candidate for this customer services and AI support role. Highlight the skills, experiences, and qualities that make you an outstanding fit for our team.

Work Location: In person