Forward Deployed Engineer

About the Role

We are looking for a Forward Deployed Engineer to be an early non-founder hire, owning every customer relationship and building the playbook for scaling from an early customer base to thousands. We seek a technical, customer-facing individual who understands product positioning and instinctively automates repetitive tasks.

What You'll Do

• Coach AI agents on product positioning, buyer personas, and pricing conversations
• Serve as the voice of the customer, identifying common requests and patterns in customer interactions to inform product development
• Own customer relationships end-to-end, from onboarding through ensuring success and optimizing their experience
• Automate manual and repetitive tasks by building workflows and systems to help the customer engineering function scale
• Work directly with the CTO to translate customer feedback into shipped product features

What We're Looking For

• Technical aptitude with ability to understand and explain complex product capabilities
• Strong customer empathy and communication skills
• Comfort with process automation and workflow design
• Ability to identify patterns and drive systematic improvements
• Collaborative mindset to work across engineering and customer-facing teams