Applied AI Engineer

About Superpanel

Superpanel (superpanel.io) is bringing AI autonomous commerce to contact center services.

We're a rapidly growing, venture-backed startup with customers across North America and a deep belief in building simple, powerful tools that create measurable value from day one.

The Role

We're looking for an Applied AI Developer to join our small, fast-moving team. You'll work at the intersection of AI agent, customer experience, and software engineering — translating real customer needs into working AI-powered workflows across voice, SMS, and email. This is a high-ownership role where you'll shape how our agents communicate, think, and perform.

What You'll Do

• Understand customer requests and translate them into clear, actionable AI agent behaviors

• Communicate directly with external customers to gather requirements, deliver updates, and iterate on solutions

• Collaborate with internal teams (product, engineering, operations) to align on goals and execution

• Write integration scripts to connect AI agents with third-party tools, CRMs, APIs, and communication channels

• Design and tune AI prompts to guide natural, effective conversations across different contexts

• Test and QA AI agents across multiple channels — email, SMS, and phone calls — ensuring consistent and high-quality experiences

• Apply strong UX sensibility to craft conversation flows that feel intuitive and human

• Identify gaps in agent performance and continuously improve prompt logic, routing, and response quality

You Might Be a Fit If You

• Have a genuine curiosity for AI and conversational systems

• Are a strong communicator — equally comfortable talking to customers and collaborating with engineers

• Think carefully about user experience and what makes an interaction feel good

• Take initiative, move fast, and know when to ask for help

• Want to be a foundational team member at a fast-growing AI startup

Requirements

• Proficiency in JavaScript (required)

• Bachelor's degree in Engineering or a related field (required)

• Experience writing scripts, automations, or integrations

• Familiarity with AI/LLM prompting and prompt engineering

• Strong written communication skills in English

Bonus Points

• Experience with conversational AI platforms, chatbots, or voice agents

• Hands-on experience with Twilio, Gmail API, CRMs, or other third-party integrations

• Based in the Greater Toronto Area

Why Join Us?

• Impact: Work on real, unsolved problems with a direct line to customer value

• Growth: We're backed by top-tier investors and scaling fast — your role will grow with you

• Team: You'll work alongside a curious, driven, and humble founding team

• Flexibility: Remote-first

What We Offer

• Competitive salary

• Stock options

• Remote work

• More to come as we grow

Job Type: Full-time

Work Location: Remote

Pay: $58,623.92-$120,000.00 per year

Education:

• Bachelor's Degree (required)

Language:

• English (required)

Work Location: Remote