Forward Deployed Engineer

About the Role

As a Forward-Deployed Engineer in the Services organisation, you'll be a key technical partner for our most strategic customers. Your focus is high impact: driving AI transformation, helping to grow our strategic accounts, and translating real-world complexity into product insight. You'll embed deeply with one (or a small number of) high-value customer, working with C-level and technical teams to architect solutions that redefine how they work.

You'll lead customer transformations that put AI capabilities to work in complex, mission-critical use cases — owning the full delivery cycle, from understanding customer needs and business pain points, through architecting and designing the solution, to building it and rolling it out to teams.

This is a foundational role: you'll help define what forward-deployed engineering looks like at monday.com.

Why This Role Matters

As a monday.com Forward-Deployed Engineer, you'll drive strategic transformation, AI adoption, and product strategy — directly impacting revenue, roadmap, and customer trust. You'll partner closely with strategic customers, advising executives on AI-driven operational change, and feeding insights back to the product team. This is a highly autonomous, highly visible role, with real scope to shape its own future.

What You'll Do

Your main leverage is architecture, judgment, and influence — connecting customer reality to product direction. You'll also prototype hands-on where it accelerates that work.

Strategic Customer Transformation

• Lead technical and solution ownership for strategic monday.com accounts
• Work with executive stakeholders to define AI-driven transformation goals tied to business outcomes and ARR growth
• Design, architect, and build end-to-end solutions using monday.com, customer systems, and AI tools — prioritising feasibility, scalability, and adoption
• Own success metrics and the project narrative from pilot through scaled rollout

Cross-Functional Leadership

• Partner strategically with Sales and CS on strategic accounts as a technical authority
• Guide account strategy, solution positioning, and executive narratives (without owning quota or demos)
• Raise internal teams' solution thinking and AI literacy
• Spot patterns in customer needs, translate them into product feedback and PRDs, and validate AI use cases and adoption barriers

Product & Implementation Expertise

• Act as a monday.com product expert and consultant, designing tailored solutions — configurations, automations, reporting, user management, and other advanced platform features
• Build strong relationships with client stakeholders to understand their business needs and drive successful adoption across their organisation
• Design sophisticated workflows to solve complex business cases, partnering with technical resources on migrations and integrations as needed
• Prototype custom solutions where useful, including scripting, AI-assisted development, and integrations into the customer's tech stack

What You Bring

Technical

• Experience in a customer-facing strategic role (Solution Architect, Solution Engineer, or former software engineer)
• Strong systems thinking and architectural judgment; hands-on coding experience is a plus, not a requirement
• Fluency in AI concepts and tools (e.g. LLM workflows, automation), and a clear eye for distinguishing substance from hype
• Ability to quickly assess technical feasibility and guide teams toward pragmatic solutions

Business & Customer

• Direct experience working with C-level and senior enterprise stakeholders
• Comfortable navigating ambiguity, minimal process, and high visibility
• A track record of influencing decisions without formal authority

Mindset

• Entrepreneurial, impact-oriented, curious, strategic
• You move fast, iterate, and think beyond the immediate solution toward scale