STUDENT SUCCESS SPECIALIST, QUESTROM Online Master's in AI Business

Questrom School of Business is seeking qualified applicants to join our growing team of student success professionals for the Online Master’s in AI in Business (AIB) program. The Student Success Specialist will be responsible for monitoring students' academic progress, providing guidance in determining students' interests and objectives, and helping students to locate and navigate the resources they need to successfully complete their degree programs. In addition, Student Success Specialists execute events and programs to foster community throughout the program.

Responsibilities:

• Provide comprehensive academic advisement to a portfolio of Online Master’s in AI in Business students

• Help assigned students to plan and map out their path to degree completion

• Participate in outreach efforts to re-enroll students each semester

• Monitor student progress in order to intervene, guide, and recommend solutions to academic difficulties

• Maintain current knowledge of prerequisites, graduation requirements, university procedures, policies, and other student services

• Collect retention-related student data for periodic reports

• Plan and execute events to build community throughout the program

• Create and update resources for AIB students

Job Function 1 (50%)

Advising: Provide comprehensive academic advisement to a portfolio of Online Master’s in AI in Business students. Help assigned students to plan and map out their path to degree completion. Participate in outreach efforts to re-enroll students each semester. Monitor student progress in order to intervene, guide, and recommend solutions to academic difficulties. Maintain current knowledge of prerequisites, graduation requirements, university procedures, policies, and other student services. Due to the online nature of the program and the national/international student population, a flexible schedule will be required including days, evenings, and weekends.

Job Function 2 (30%)

Community Building & Support Programming: Plan and execute virtual events and programs to provide engagement opportunities and support for students. Create and update resources for students. Collaborate with other offices at BU as needed.

Job Function 3 (20%)

Reporting: Prepare timely reports on student progress and retention. Work with data analysts to identify trends to improve student support.

Required Skills

Minimum Qualifications (Required):

• Bachelor’s degree required, Master’s degree strongly preferred

• 3 years of experience, specifically advising experience with adult learners and/or online students preferred

• Strong communication skills both orally and in writing

• Customer service orientation with desire to help others succeed in reaching their goals

• Ability to establish and maintain interpersonal relationships with students

• Experience with observing, receiving and otherwise obtaining information from relevant sources, and keeping records in CRM (Salesforce preferred)

• Strong computer skills and ability to quickly adapt to new technology

• Motivation for delivering empathetic, compassionate, consistent, accurate, developmental, student-focused, appreciative, and honest advising

• Must be able to work a flexible schedule including days, evenings, and weekends

• The successful candidate will have demonstrated commitment to and relevant ability in competently working with diverse student populations

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.