Ad Sales Account Manager (AI/SaaS)

Location: Dublin 2 (fully onsite)

Contract: 12-month FTC (with view to extension)

Overview

The Ad Sales Account Manager is responsible for managing and growing a portfolio of SMB advertisers through consultative selling, structured pipeline execution, and disciplined account management.

You will act as a trusted advisor to advertisers, helping them achieve business outcomes through campaign optimization, education, and data-driven recommendations. Success in this requires strong communication skills, sales discipline, comfort with outbound activity, and the ability to operate in a fast-paced, metrics-driven environment.

What You Will Be Doing

Sales Execution & Customer Engagement

• Act as the first point of contact in the sales and account management process
• Manage a portfolio of SMB advertisers with responsibility for revenue growth and retention
• Engage existing and prospective clients via warm outbound calls, email, and follow-ups (40–50 calls per day)
• Qualify inbound and outbound leads and progress opportunities through the sales funnel
• Identify advertiser needs and recommend appropriate advertising products and solutions
• Support advertisers through consultation, education, campaign optimization, and performance review

Pipeline, Productivity & Discipline

• Maintain a structured and accurate pipeline within CRM (Salesforce or equivalent)
• Meet defined daily and weekly activity expectations (calls, emails, follow-ups)
• Adhere to SLA standards for lead response, advertiser follow-up, and renewals
• Ensure high-quality documentation of customer interactions, opportunities, and next steps
• Contribute to forecast accuracy through disciplined opportunity management

Quality, Compliance & Continuous Improvement

• Deliver customer interactions that meet quality standards across calls and written communication
• Follow agreed turnaround times, internal processes, and data/privacy requirements
• Identify inefficiencies in workflows and proactively suggest improvements
• Recognize trends, patterns, and recurring issues and escalate to team leadership
• Act as a positive brand advocate through professional, ethical, and customer-centric behavior

Your Background

Required Experience & Skills

• 2+ years experience in inside sales, account management, or customer engagement
• Experience with outbound calling or proactive customer contact (sales or service)
• Experience in digital advertising, media sales, SaaS, or platform-based environments
• Fluent English (spoken and written) - C1 level
• Completed High School Diploma (Irish Leaving cert or equivalent)
• Strong verbal and written communication skills with high emotional intelligence
• Comfortable working to targets in a performance-driven environment
• Strong organizational skills with attention to detail

Preferred Qualifications

• Familiarity with CRM systems (Salesforce preferred) and sales engagement tools
• Strong affinity for social media platforms, digital trends, and pop culture
• Cultural awareness of the market or region supported

Mindset & Behaviours

• Customer-centric and solution-oriented
• Resilient, proactive, and self-driven
• Data-aware and receptive to coaching and feedback
• Adaptable and eager to learn new products, tools, and sales methodologies
• Collaborative team player who thrives in fast-paced environments