GenAI Engineering Lead – ServiceNow

Job Information

Industry

Financial Sector

Date Opened

08/26/2025

Job Type

Full time

City

Warsaw

State/Province

Masovian Voivodeship

Country

Poland

Zip/Postal Code

00-002

Job Description

We are looking for a Lead ServiceNow GenAI Architect to drive the design and delivery of next-generation AI capabilities on the ServiceNow platform. You will lead multiple workstreams embedding generative AI into enterprise workflows, ensuring high-quality solutions, robust governance, and technical mentorship across the programme.

Main Responsibilities:

• Lead design and delivery of GenAI use-cases on ServiceNow (Now Assist Skills, Agents)
• Define architecture, standards and best practices for GenAI on the platform
• Translate business process maps into scalable ServiceNow solutions and supervise implementation
• Mentor engineers, run technical reviews and own solution quality and governance
• Integrate ServiceNow with external model providers, RAG/vector stores and backend APIs securely
• Implement observability, telemetry and prompt-tuning controls for AI features
• Coordinate UAT, staged roll-outs and production cutovers; manage rollback/runbooks

Requirements

• 6+ years ServiceNow delivery experience with demonstrable hands-on work on Now Assist Skills / Agents
• Proven leadership in at least two ServiceNow areas (ITOM, TPSM, CSM or equivalent)
• Strong scripting (JavaScript / Glide API), Flow Designer and IntegrationHub experience
• Practical understanding of RAG, prompt engineering and vector DB integrations (Pinecone, Weaviate, etc.)
• Experience defining governance, security and observability for AI features
• Excellent stakeholder management, workshop facilitation and technical documentation skills
• Relevant ServiceNow certifications desirable (CAD, ITOM/CSM specialist)

Benefits

• Solid, competitive salary.
• Work in multilingual, multinational and multicultural environment on international projects
• Medical care