Director of Product Development, Agentic Commerce Growth & Emerging Capabilities

About American Express Digital Labs

American Express Digital Labs catalyzes digital innovation across the enterprise by originating, incubating, and scaling products and platforms that matter to our customers’ digital lives. We combine creativity, customer centricity, and technical excellence to reimagine how Card Members experience payments and membership in a digital world.

As a fast-moving, entrepreneurial team, we partner with leading technology companies and strategic partners to bring differentiated digital payment solutions and engaging membership experiences to market.

Role Overview

We are seeking a Director of Product Development to lead Growth & Emerging Capabilities for Agentic Commerce at American Express.

Reporting to the Vice President of Product Development, Agentic Commerce & Experiences, this leader will be responsible for identifying, incubating, and validating the next generation of opportunities that will shape how agents, payments, identity, and digital commerce evolve over the coming years.

The role sits at the intersection of product strategy, emerging technology, and ecosystem development. It will focus on identifying opportunities beyond the current roadmap, developing informed points of view on where the market is heading, launching pilots and experiments, and determining which capabilities should become strategic investments for the broader Agentic Commerce organization.

As a trusted, closed-loop network, American Express is uniquely positioned to extend its authentication, authorization, identity, and risk capabilities into new commerce models and ecosystem experiences. By leveraging our membership model, premium brand, and differentiated data assets, this leader will help identify where American Express can create differentiated value as agent-driven commerce continues to evolve.

This role requires deep engagement with emerging technologies, startups, industry forums, strategic partners, and internal stakeholders across the enterprise. Success will require the ability to operate effectively in ambiguous environments, develop strong product perspectives on emerging trends, and translate market signals into actionable opportunities that strengthen American Express’ competitive position.

Minimum Qualifications

• 10+ years of progressive product leadership experience, with significant depth in payments, fintech, emerging technology, platform products, digital commerce, or adjacent technology domains. Demonstrated track record of 0* 1 product development and launching new products, platforms, or businesses in emerging or rapidly evolving markets.
• Experience identifying, evaluating, and developing new product opportunities from concept through validation and scale.
• Strong strategic thinking and ability to develop informed perspectives on emerging technologies, business models, and market trends.
• Experience leveraging customer research, ecosystem insights, market intelligence, and data analysis to shape product strategy and investment decisions.
• Experience evaluating technical, commercial, customer, and ecosystem tradeoffs in ambiguous environments.
• Proven ability to operate effectively where standards, customer expectations, and operating models are still evolving.
• Strong cross-functional leadership skills and ability to influence stakeholders across product, engineering, risk, legal, operations, commercial, strategy, and executive teams.
• Exceptional communication skills and executive presence.

Preferred Qualifications

• Experience building or scaling AI-powered products, agent systems, LLM-based platforms, developer platforms, or ecosystem products.
• Experience working in startup environments, venture-backed companies, incubators, corporate innovation teams, or new business creation functions.
• Strong knowledge of card payments infrastructure, including issuer processing, card lifecycle management, tokenization, digital wallets, network token frameworks, credential provisioning, and transaction processing systems.
• Experience with emerging payment models, digital identity systems, delegated authorization frameworks, machine-to-machine commerce, blockchain infrastructure, or decentralized technologies.
• Experience contributing to industry standards, interoperability initiatives, or ecosystem governance efforts.
• Experience engaging with startups, venture ecosystems, accelerators, or strategic investment organizations.
• MBA or advanced degree in Computer Science, Engineering, Data Science, Business, or a related field.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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